AI call answering
Every call to your funeral home, answered day and night.
Sleepless Director's AI assistant answers every call to your funeral home's existing number, in your funeral home's name, at any hour. It says it's a virtual assistant, handles routine questions, books meetings, and passes at-need calls and price questions straight to a person on your team.
Book a walkthroughDoes it answer every call?
Yes. Families keep calling the number they already know, and the assistant answers every call: during the day, after the office closes, at weekends and while your team is with another family. No family reaches voicemail or a phone that rings out.
What does the assistant handle?
- Routine questions, such as your hours, directions and the services you offer.
- Booking pre-need consultations and arrangement meetings into your calendar, with a text confirmation. See appointment booking.
What does it always pass to a person?
- Every at-need call. When someone has died, it gathers only what's essential and transfers the family live to your on-call director. If the director can't pick up, it books the family an appointment with them.
- Every question about price. The FTC's Funeral Rule requires funeral homes to give price information to people who ask by phone, so price questions go to your team, who know your price list.
How does it sound to a family?
It opens with your funeral home's name and introduces itself as your virtual assistant. It never pretends to be a person, keeps a calm, unhurried pace and uses no sales pressure. Families never hear the name Sleepless Director. Our standards set this out in full.
What do you see after each call?
Every call appears in your dashboard with a recording you can listen to and a written transcript, alongside a daily email and regular reports. Call tracking covers this in detail.
When it isn't the right fit
- Funeral homes that want a person to answer every call themselves, day and night, and already have the staff to do it.
- Anyone looking for an assistant to handle at-need calls on its own. It never will.
- Funeral homes that want the phone to quote prices. Price questions always go to your team.
Related
See it with your own funeral home in mind.
A short walkthrough of your Google profile and how your calls would be answered.
Book a walkthroughFrequently asked questions
Can an AI answer the phone for a funeral home?
Yes, when it's done with care. Sleepless Director's assistant answers every call in your funeral home's name, says it's a virtual assistant, handles routine questions and bookings, and passes every at-need call and price question to a person on your team.
Do we have to change our phone number?
No. Families keep calling your existing number, and the assistant answers every call to it.
What happens if someone calls because a death has just occurred?
The assistant gathers only the essential details and transfers the family live to your on-call director. If the director can't pick up, it books the family an appointment with them.
Will the assistant tell families our prices?
No. Price questions are passed to your team. The FTC's Funeral Rule requires funeral homes to give price information to people who ask by phone, and your team knows your price list.
Can we listen to the calls?
Yes. Every call has a recording and a written transcript in your dashboard.