Call tracking and reports
See every call your funeral home receives, and what happened next.
Sleepless Director logs every call to your funeral home in one dashboard, with a recording you can listen to and a written transcript. A daily email and regular reports show how many calls were answered, how many became booked meetings and how many at-need calls were transferred to your director.
Book a walkthroughWhat do you see?
- A dashboard of every call and its outcome.
- Recordings of each call you can listen back to.
- Transcripts of each call, so you can read it in a minute.
- A daily email summarizing the day's calls.
- Reports on calls answered, meetings booked and at-need calls transferred over time.
How is this different from Google's call numbers?
Google's Performance report counts taps on the call button on your Business Profile. It can't tell you whether a call was answered or what the family needed, and it doesn't count families who dialed your number another way. How to see calls from Google Maps explains exactly what it counts.
Your dashboard shows the other half: every call that actually reached your number, and what happened on it. Put the two side by side each month and you can see whether your profile is bringing families in, and whether each one was looked after.
Why does it matter for a funeral home?
Most funeral homes know roughly how busy the phone is, but not how many calls went unanswered, at what times, or what those families wanted. With every call answered and recorded, nothing is guessed: you can hear how families are treated, follow up on anything that needs a director, and see the pattern over months.
When it isn't the right fit
- Funeral homes that only want Google's own figures. Your Business Profile's Performance report is free and covers profile activity.
- Anyone looking for tracking without answering. The dashboard reports on calls the assistant answers.
Related
See it with your own funeral home in mind.
A short walkthrough of your Google profile and how your calls would be answered.
Book a walkthroughFrequently asked questions
What tools can a funeral home use to track its calls?
Google's Business Profile Performance report counts taps on your profile's call button. To see every call and what happened on it, Sleepless Director gives you a dashboard with recordings, transcripts, a daily email and regular reports.
Can we listen to recordings of calls?
Yes. Every call has a recording and a written transcript in your dashboard.
Do we get a summary without logging in?
Yes. A daily email summarizes the day's calls, and regular reports show the trend over time.